In short. Shams AI helps schools, teachers, parents and students track Qur'ānic learning. Please read these Terms carefully: they include limits on our liability (section “Limitation of liability”), rules for children’s accounts, rules for AI features and messages, and how subscriptions renew. If you use Shams AI for a school or on behalf of a child, these Terms apply to you in that role too.
These Terms of Service (the “Terms”) are an agreement between you and Shams AI (“we”, “us”, “our”). They govern your access to and use of the Shams AI website, web application, mobile applications, notifications, application programming interfaces and every feature in them, including the AI features (together, the “Service”).
These Terms include, and you also agree to, the following documents, each of which is part of this agreement:
If you do not agree to these Terms, do not create an account and do not use the Service. By creating an account, ticking an acceptance box, or using the Service, you accept these Terms. If you accept on behalf of a school, an organisation or another person, you confirm that you have authority to bind them.
You must be old enough to form a binding contract where you live, and in any case at least 18 years old, to open an account for yourself, to act for a school or independent teaching practice, or to act as a parent or guardian.
The Service is designed for use by children and young people under the supervision of a parent, guardian, teacher or school. A person under 18 (or under the age of majority where they live) may use the Service only if:
We do not knowingly allow a child to open an account without that authorisation. If you believe a child has done so, tell us at support@shamsai.app and we will act on it. Where a school creates accounts for its students, the school confirms that it has obtained any parental consent or other authority that the law requires for the school to use the Service for educational purposes, as described in the Data Processing Addendum.
A parent or guardian who allows a child to use the Service is responsible for that child’s use and agrees to these Terms on the child’s behalf.
You are responsible for your account and for everything done through it. You agree to:
We may refuse a registration, require you to verify your identity or email address, or ask for proof of authority before acting on a request that concerns another person’s data.
Shams AI is built around roles. What each person can see and do depends on their role and on the choices their school or teacher has made:
If you are a student or parent in a school’s workspace, the school (not us) decides why and how your school records are used, and is your first contact for questions about them. See the Privacy Policy for details. A person who reaches a record through their role may use it only for the educational purpose it was shared for.
Schools and independent teachers additionally agree that they will: use the Service lawfully and only for legitimate educational and administrative purposes; give students, parents and staff the notices and obtain the consents that the law requires; set permissions and policies thoughtfully and review who has access; ensure that the staff they authorise are trained and bound to confidentiality; respond to requests from parents, students and staff about their records; and keep their own sign-in credentials secure. A school is responsible for the acts and omissions of its administrators, teachers and other users.
You may use the Service only for its intended purpose of Qur'ānic learning, teaching, school administration and communication that supports them. You must not, and must not help anyone else to:
We may investigate suspected violations, remove content, restrict features and report unlawful conduct (including conduct that endangers a child) to the appropriate authorities.
“Your Content” means everything you or the people you manage put into the Service: records, notes, messages, enrolment information, uploaded files and books, audio recordings, comments, settings, and similar material. As between you and us, you (or your school, or the person the content is about) keep ownership of Your Content.
You give us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, transmit, process, display and back up Your Content, and to create derived data such as summaries, reports, statistics and AI-generated drafts, solely as needed to provide, secure, support and improve the Service for you and to comply with law. We do not sell Your Content, and we do not use it for advertising. We may use de-identified, aggregated information that cannot reasonably be linked to a person to understand and improve the Service.
You are responsible for Your Content. You confirm that you have all rights and permissions needed to upload it and to let us process it as described, including permission from any person whose information it contains (or from their parent or guardian). Do not upload content you do not have the right to share, such as another publisher’s copyrighted book without permission.
The Service, including its software, design, text, graphics, logos, names, the structure of its catalogues and its documentation, belongs to us or our licensors and is protected by intellectual property laws. We give you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms. We reserve all other rights. The Qur’ān itself, and religious texts we may display, are not owned by us. If you send us feedback or suggestions, you allow us to use them without restriction or payment and without any obligation to you.
Certificates, badges and similar items produced by the Service recognise progress inside the Service. They are not an ijāzah, a formal qualification or an official transcript, and must not be presented as one.
Parts of the Service use artificial intelligence, including AI-written reports and feedback, the Shams Agent assistant, the student learning coach, record auto-fill, planning explanations and alert wording. These features are described in the AI Use Notice, which forms part of these Terms. In summary:
The Service can send you in-app notices, email, push notifications, and, if you opt in, text (SMS) and WhatsApp messages. The Messaging Terms govern those messages, including how to opt out.
The Service also contains messaging between users (chat, parent contact, announcements, parent notes and, where enabled, student mailboxes). By using these features you agree that:
Some features are free; others require a paid plan. The price, billing period (monthly or annual), included allowances and features of each plan are shown when you choose a plan and on the pricing and billing pages. Where a plan includes allowances (for example, numbers of students, staff, classes, AI prompts, storage or messages), usage above an allowance may be billed as overage at the rates shown to you, subject to any spending limit you set. You can see your usage and an estimate of charges in the billing section of the Service.
A paid plan may start with a free trial. We ask for a payment card for every paid plan, including during a trial. Unless you cancel before the trial ends, your card will be charged automatically for the plan you selected when the trial ends, and the subscription then renews automatically. We will remind you before a trial ends. Each account may have one trial. During a trial you may be given access to a higher plan than the one you chose; this is shown to you.
Subscriptions renew automatically at the end of each billing period at the then-current price until cancelled. You can cancel at any time in the billing settings or the customer portal; cancellation takes effect at the end of the period you have paid for, and you keep access until then. We do not provide partial refunds for unused time, except where required by law. Upgrades take effect immediately and are prorated; downgrades take effect at the end of the current period.
Payments are processed by our payment provider, Stripe. By giving payment details you authorise us and Stripe to charge them for all amounts due. Prices exclude taxes, which we add where required. We may change prices or plan contents with at least 30 days’ notice before the change takes effect for your next renewal; if you do not accept the change, cancel before it takes effect.
If a payment fails, we will notify you and retry. If it is not resolved within a short grace period, we may restrict access or features, and for a school without a plan in force we may limit the workspace until a plan is active. Your data is not deleted merely because a payment fails, but you remain responsible for fees due, and we may charge reasonable collection costs where the law allows.
Except where the law gives you a right to a refund, or where we say otherwise when you buy, fees are non-refundable. If you believe you were charged in error, contact us within 60 days and we will review it in good faith.
Where a school collects tuition, fees or donations from parents through the Service, the payment is between the parent and the school. The school is the seller and is responsible for the amounts it charges, receipts, refunds, disputes and taxes. We provide software, and card payments are processed by Stripe under its terms and, for schools, Stripe’s connected-account terms. We are not a bank, are not a party to the payment and are not responsible for a school’s charging decisions.
Points, coins, gems, badges, streaks and similar items in the student game or progress features have no monetary value, are not property, cannot be exchanged for money, and may be changed, reset or removed. They are never sold by chance.
The Service relies on and may link to third-party services, including payment, cloud hosting, email, messaging, AI, sign-in (such as Google, Microsoft and Apple), maps and content-delivery services. Your use of those services may be subject to their own terms and privacy policies. We are not responsible for third parties’ acts or content, but we remain responsible for our own processing as described in the Privacy Policy.
Our iOS and Android apps display the Service. Account creation, plan purchases and payments are completed on our website, not in the app. If you download an app from Apple’s App Store or Google Play, you acknowledge that these Terms are between you and us only (not Apple or Google); that Apple and Google have no obligation to provide support or maintenance for the app and are not responsible for claims relating to it; and that Apple and its subsidiaries are third-party beneficiaries of these Terms for the iOS app and may enforce them against you.
We work to keep the Service available but do not promise uninterrupted or error-free operation. We may update, change, suspend or discontinue features (including AI features, pilot features and features offered in beta or preview) and may perform maintenance, with or without notice where necessary for security, legal or operational reasons. Beta or pilot features are offered “as is” and may change or end. If we discontinue a paid feature entirely, we will give you reasonable notice and, where appropriate, a pro-rata refund of prepaid fees for that feature.
You may stop using the Service at any time and may ask to delete your account as the Privacy Policy describes. We may suspend or terminate your access, with notice where reasonable, if: you breach these Terms or the law; your use puts the Service, other users or a child at risk; you do not pay; we are required to by law; or we stop offering the Service. A school may also suspend or remove the accounts it manages.
After termination we may keep information as the Privacy Policy and the law allow. A school or independent teacher can export its data using the export tools while its workspace is active; if you need data after termination, contact us promptly because exports and files are removed on a schedule. Provisions that by their nature should survive (including ownership, payment obligations, disclaimers, liability limits, indemnities and dispute resolution) survive termination.
The Service is a tool for tracking and supporting learning. It does not replace a qualified teacher, scholar or school. Progress figures, analytics, forecasts, plans, scores, “Juz known” information, alerts, reports and AI output are aids that depend on the data entered and on assumptions that may be imperfect; they are not guarantees of memorisation, recitation quality, grades, outcomes or readiness. Tajweed and recitation judgements are made by teachers and qualified reviewers, not by the Service. Nothing in the Service is a religious ruling.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT THE LAW ALLOWS, WE AND OUR LICENSORS AND SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICE OR ANY AI OUTPUT WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, ACCURATE OR SUITABLE FOR YOUR PURPOSE, OR THAT DEFECTS WILL BE CORRECTED. NO ADVICE OR INFORMATION GIVEN BY US OR THROUGH THE SERVICE CREATES A WARRANTY NOT STATED IN THESE TERMS.
Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you. Where a mandatory legal warranty applies, it is limited to the minimum the law requires.
TO THE FULLEST EXTENT THE LAW ALLOWS: (A) WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THEIR POSSIBILITY; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (I) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (II) US$100.
We are not liable for harm caused by your or another user’s acts or omissions, content you or others post, a school’s decisions or handling of student information, the actions of third-party providers outside our reasonable control, or events outside our reasonable control (such as outages of internet, hosting, payment, messaging or AI providers, natural disasters, war, labour disputes or government action).
Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for wilful misconduct, and nothing limits any rights you have as a consumer under mandatory law where you live.
To the extent permitted by law, you will defend, indemnify and hold harmless us and our officers, directors, volunteers, employees and agents from claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising from: Your Content; your use of the Service in breach of these Terms or the law; your failure to obtain a consent or give a notice you were required to; or your infringement of another person’s rights. A school’s or independent teacher’s obligation extends to claims arising from its users. This section does not apply to consumers where the law forbids it, and does not require a minor to indemnify us.
These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the jurisdiction in which Shams AI is established, without regard to conflict-of-laws rules.
Talk to us first. Before starting a formal proceeding, please write to support@shamsai.app describing the issue and what you want. We will try in good faith to resolve it within 30 days.
If it is not resolved, the courts of the place described above (or, if you are a consumer, the courts that have jurisdiction under the mandatory law where you live) have jurisdiction, and you and we submit to them. To the extent the law allows, claims must be brought in an individual capacity and not as a plaintiff or class member in a class or representative action, and any claim must be started within one year after it arose, unless the law gives a longer period that cannot be shortened.
If you believe content on the Service infringes your copyright, send a notice to support@shamsai.app that identifies the work, identifies the material and where it is, gives your contact details, states that you have a good-faith belief the use is not authorised, and states that the information is accurate and that you are the owner or authorised to act for the owner. We may remove the material and may end the accounts of repeat infringers.
We may revise these Terms to reflect changes in the Service, the law or our practices. We will post the new version with a new effective date, and for material changes we will give at least 30 days’ notice by email or in the Service before they take effect (or shorter notice where a change is required by law or for security). If you keep using the Service after a change takes effect, you accept it. If you do not accept it, stop using the Service and, if you pay for it, cancel before the change takes effect. Changes do not apply to a dispute that arose before them.
Shams AI.